Frequently Asked Questions

To create your first video, sign up for an account, go to the playground, write a descriptive prompt, and click Generate. Your video will be ready in a few minutes.

No technical skills required! Genmo is designed to be user-friendly. Simply describe what you want to see in natural language, and our AI will generate the video for you.

Video generation typically takes 2-5 minutes depending on the complexity of your prompt and current server load. You can monitor progress in real-time.

We offer Free, Lite, Standard, and Pro plans. Each plan comes with different amounts of fuel (credits) and features. You can upgrade or downgrade at any time.

Fuel is our credit system. Each video generation consumes fuel based on the length and quality settings. Free users get a limited amount monthly, while paid plans include more fuel.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to paid features until the end of your current billing period.

We generate videos in MP4 format with H.264 encoding. Our base model produces 480p videos, with higher resolutions available on paid plans.

Currently, videos can be up to 5.4 seconds long at 30fps. We're working on longer video generation capabilities.

Image-to-video capabilities are coming soon! Currently, we support text-to-video generation with detailed prompts.

Generation can fail due to content policy violations, server overload, or prompt issues. Check our troubleshooting guide for common solutions.

If your video is stuck for more than 10 minutes, try refreshing the page. If the issue persists, contact support with your generation ID.

Try being more specific in your prompts, use descriptive language about lighting and camera angles, and consider upgrading to a plan with higher quality settings.

Yes! Click the download button on any generated video. Videos are available for download for 30 days after generation.